Return Policy

All items from 478 Custom Design are made to order. For this reason, we do not accept returns unless an item is incorrect, defective, or damaged.

Incorrect, defective, or damaged items

If you receive an incorrect shipment or an item that is defective or damaged, please notify us within 3 days of receipt so we can arrange to send the correct item or resolve the issue with your purchase.

Send your notification through the chat icon on our website.

Shipping costs

Initial shipping costs are nonrefundable.

We will pay return shipping costs when the return is due to our error, such as an incorrect or defective item. Otherwise, we do not pay return shipping costs.